Tracking order

Tracking Your Order at KiraAroha

Thank you for shopping at KiraAroha. We understand how important it is to know where your package is, and we are committed to providing you with a smooth and transparent tracking experience. Below you will find a step-by-step guide to tracking your order from our store.

Step 1: Locate Your Tracking Number

Once your order has been shipped, you will receive an email from [email protected] containing your tracking number. This email is sent automatically when the carrier scans your package. Please check your inbox (and spam folder) for this confirmation. The tracking number is typically a combination of letters and numbers, such as 1Z999AA10123456784 or LP1234567890.

Step 2: Choose a Tracking Method

You can track your package using one of the following methods:

  • Direct Carrier Website: The shipping email will include a direct link to the carrier’s tracking page (e.g., USPS, FedEx, DHL, or local postal service). Simply click the link and enter your tracking number if prompted.
  • Third-Party Tracking Service: For a consolidated view of your shipment’s journey, we recommend using a reliable third-party tracking platform. These services support multiple carriers and provide real-time updates.

Step 3: Use a Third-Party Tracking Service

We recommend 17Track for its ease of use and broad carrier support. Follow these simple instructions:

  1. Visit 17Track.net.
  2. Enter your tracking number in the search bar on the homepage.
  3. Click the Track button.
  4. View the detailed tracking history, including the current location, estimated delivery date, and any status updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”).

17Track supports over 700 carriers worldwide, making it an excellent choice for international shipments from KiraAroha.

Step 4: What to Do If Tracking Information Is Not Available

It is normal for tracking information to take 24–48 hours to appear after you receive the shipping confirmation. If the status remains “Label Created” or “Not Found” for more than 48 hours, please contact us at [email protected] with your order number and tracking number. Our team will investigate and provide an update within 1–2 business days.

Important Notes

  • Delivery Timeframes: Standard shipping typically takes 5–10 business days, while express shipping takes 2–4 business days. Delays may occur during holidays or due to customs clearance.
  • Multiple Packages: If your order contains multiple items, they may be shipped separately. Each package will have its own tracking number.
  • Lost or Damaged Packages: If your package is marked as delivered but you have not received it, or if it arrives damaged, please email [email protected] within 7 days of delivery. We will assist you in filing a claim with the carrier.

We hope this guide helps you track your order with ease. If you have any further questions, our support team is always ready to help at [email protected]. Thank you for choosing KiraAroha for your T-Shirts & Tops, Shorts, and Skirts!