Shipping policy
Shipping Policy
Thank you for shopping at KiraAroha. We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy carefully to understand how we process and deliver your purchases.
Shipping Method
We offer a single, reliable shipping option for all orders:
- Standard Shipping – This is the only shipping method available for all products, including T-Shirts & Tops, Shorts, and Skirts.
Shipping Costs
Shipping fees are calculated based on the total weight of your order and your delivery address. Please note that free shipping is not available for any orders. The exact shipping cost will be displayed at checkout before you complete your purchase.
Processing Time
Orders are processed within 1–3 business days (excluding weekends and public holidays) after payment confirmation. During peak seasons or promotional periods, processing may take slightly longer. You will receive a confirmation email once your order has been shipped.
Delivery Time
Estimated delivery time for Standard Shipping is 5–10 business days depending on your location. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays or carrier issues.
Order Tracking
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your delivery through the carrier’s website. Please note that we do not have a user center for tracking; all tracking information will be sent to your email address.
Shipping Address
Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders delivered to incorrect or incomplete addresses provided by you. If you need to update your shipping address after placing an order, please contact us immediately at [email protected].
International Shipping
We currently ship to select international destinations. International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. Please check with your local customs office for more information.
Lost or Damaged Items
If your order is lost or arrives damaged, please contact us at [email protected] within 7 days of the estimated delivery date. We will assist you in resolving the issue, including filing a claim with the carrier if necessary.
Contact Us
If you have any questions about our shipping policy, please reach out to us via email at [email protected]. We are here to help.