Faq
Frequently Asked Questions
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay. All transactions are processed securely through encrypted payment gateways.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number on our carrier’s website to monitor your delivery status. If you have not received tracking information within 3 business days, please contact us at [email protected].
What is your return policy?
We offer a 30-day return policy for unworn, unwashed items with original tags attached. To initiate a return, please email [email protected] with your order number and reason for return. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
How long does shipping take?
Standard shipping typically takes 5–10 business days within the United States. International orders may take 10–20 business days depending on customs and destination. Expedited shipping options are available at checkout.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please note that customers are responsible for any customs duties or taxes imposed by their country.
Can I change or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, orders are processed and cannot be changed. For assistance, email [email protected] with your order number as soon as possible.
What sizes are available for your products?
Our T-Shirts & Tops, Shorts, and Skirts are available in sizes XS to 3XL. Please refer to the size chart on each product page for detailed measurements. If you need further guidance, feel free to contact us at [email protected].
How do I care for my items?
To maintain the quality of your clothing, we recommend machine washing in cold water with similar colors and tumble drying on low heat. Avoid bleach and iron on low heat if needed. Specific care instructions are included on the product label.
What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email protected] with your order number and photos of the issue. We will arrange a replacement or refund at no additional cost.
Do you offer gift wrapping?
Currently, we do not offer gift wrapping services. However, all items are packaged neatly in our branded packaging for a pleasant unboxing experience.
How can I contact customer support?
For any questions or concerns, please email us at [email protected]. We aim to respond within 24 hours during business days.